1. Introduction
Welcome to Ayrshire Alloy Rescue ("we," "our," or "us"). By using our mobile alloy wheel refurbishment service ("the Service"), you agree to the following terms and conditions. Please read them carefully before booking or using our Service. If you do not agree to these terms, you should not use our Service.
2. Service Overview
Our mobile alloy wheel refurbishment service involves the repair, refurbishment, and cosmetic enhancement of alloy wheels. We operate a mobile service, meaning we will come to your location to perform the work, subject to accessibility and safety conditions.
Welcome to Ayrshire Alloy Rescue ("we," "our," or "us"). By using our mobile alloy wheel refurbishment service ("the Service"), you agree to the following terms and conditions. Please read them carefully before booking or using our Service. If you do not agree to these terms, you should not use our Service.
2. Service Overview
Our mobile alloy wheel refurbishment service involves the repair, refurbishment, and cosmetic enhancement of alloy wheels. We operate a mobile service, meaning we will come to your location to perform the work, subject to accessibility and safety conditions.
3. Booking and Payment
3.1. Booking
Customers can book our Service through our website, by phone, or via email. All bookings are subject to availability.
3.2. Quotations
All quotations provided are estimates based on the information you provide. If additional work or costs are identified upon inspection of the wheels, you will be notified, and a revised quotation will be issued.
3.3. Payment Terms
Full payment is required upon completion of the Service, unless otherwise agreed in writing. We accept payment via [list payment methods e.g., credit card, debit card, bank transfer]. Failure to pay within the agreed time may result in additional charges.
3.1. Booking
Customers can book our Service through our website, by phone, or via email. All bookings are subject to availability.
3.2. Quotations
All quotations provided are estimates based on the information you provide. If additional work or costs are identified upon inspection of the wheels, you will be notified, and a revised quotation will be issued.
3.3. Payment Terms
Full payment is required upon completion of the Service, unless otherwise agreed in writing. We accept payment via [list payment methods e.g., credit card, debit card, bank transfer]. Failure to pay within the agreed time may result in additional charges.
4. Cancellation and Rescheduling
4.1. Cancellation by You
If you need to cancel or reschedule your appointment, you must provide at least 24 hours' notice. Cancellations made within 24 hours of the scheduled appointment may incur a cancellation fee.
4.2. Cancellation by Us
We reserve the right to cancel or reschedule your appointment due to unforeseen circumstances, such as severe weather conditions or equipment failure. In such cases, we will notify you as soon as possible and offer an alternative date or a full refund.
4.1. Cancellation by You
If you need to cancel or reschedule your appointment, you must provide at least 24 hours' notice. Cancellations made within 24 hours of the scheduled appointment may incur a cancellation fee.
4.2. Cancellation by Us
We reserve the right to cancel or reschedule your appointment due to unforeseen circumstances, such as severe weather conditions or equipment failure. In such cases, we will notify you as soon as possible and offer an alternative date or a full refund.
5. Service Conditions
5.1. Customer Responsibility
You must ensure that the location where the Service will be provided is accessible, safe, and meets the required space and environmental conditions (e.g., flat surface, shelter if needed). Failure to meet these conditions may result in rescheduling or cancellation of the appointment, with potential fees applied.
5.2. Vehicle Condition
You must ensure the wheels are free from excessive dirt, mud, or grease before we commence the Service. Failure to do so may result in additional charges for cleaning.
5.3. Limitations
While we strive to provide the highest quality refurbishment, some damage (e.g., cracks, deep scuffs) may not be fully repairable, and the wheel’s structure may remain compromised. We will inform you if any wheel is deemed unrepairable or if safety concerns arise.
5.1. Customer Responsibility
You must ensure that the location where the Service will be provided is accessible, safe, and meets the required space and environmental conditions (e.g., flat surface, shelter if needed). Failure to meet these conditions may result in rescheduling or cancellation of the appointment, with potential fees applied.
5.2. Vehicle Condition
You must ensure the wheels are free from excessive dirt, mud, or grease before we commence the Service. Failure to do so may result in additional charges for cleaning.
5.3. Limitations
While we strive to provide the highest quality refurbishment, some damage (e.g., cracks, deep scuffs) may not be fully repairable, and the wheel’s structure may remain compromised. We will inform you if any wheel is deemed unrepairable or if safety concerns arise.
6. Liabilities
6.1. Liability
We will not be held liable for any indirect, consequential, or incidental damages arising from the use of our Service, including but not limited to vehicle downtime or loss of income. Our liability is limited to the total value of the Service provided.
6.2. Insurance
It is your responsibility to ensure that your vehicle and wheels are covered by appropriate insurance. We are not liable for any damage to your vehicle beyond the wheels, unless caused by our negligence.
6.1. Liability
We will not be held liable for any indirect, consequential, or incidental damages arising from the use of our Service, including but not limited to vehicle downtime or loss of income. Our liability is limited to the total value of the Service provided.
6.2. Insurance
It is your responsibility to ensure that your vehicle and wheels are covered by appropriate insurance. We are not liable for any damage to your vehicle beyond the wheels, unless caused by our negligence.
7. Third-Party Services
In some cases, we may recommend or subcontract third-party services (e.g., tyre fitting or balancing). We are not responsible for the performance of these third parties, and you should review their terms and conditions before proceeding.
8. Data Protection
We will collect and process your personal data in accordance with our Privacy Policy. By using our Service, you consent to the collection and use of your data as outlined in that policy.
9. Dispute Resolution
In the event of a dispute, we encourage you to contact us directly to resolve the issue. If a resolution cannot be reached, both parties agree to seek mediation or arbitration before pursuing legal action.
In some cases, we may recommend or subcontract third-party services (e.g., tyre fitting or balancing). We are not responsible for the performance of these third parties, and you should review their terms and conditions before proceeding.
8. Data Protection
We will collect and process your personal data in accordance with our Privacy Policy. By using our Service, you consent to the collection and use of your data as outlined in that policy.
9. Dispute Resolution
In the event of a dispute, we encourage you to contact us directly to resolve the issue. If a resolution cannot be reached, both parties agree to seek mediation or arbitration before pursuing legal action.
10. Governing Law
These terms and conditions are governed by the laws of [jurisdiction, e.g., Scotland], and any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
11. Amendments to Terms
We reserve the right to amend these terms and conditions at any time. Changes will be communicated to customers via our website or email, and continued use of our Service after such amendments constitutes your acceptance of the revised terms.
These terms and conditions are governed by the laws of [jurisdiction, e.g., Scotland], and any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
11. Amendments to Terms
We reserve the right to amend these terms and conditions at any time. Changes will be communicated to customers via our website or email, and continued use of our Service after such amendments constitutes your acceptance of the revised terms.